Veeam Endpoint Stuck On “Backing Up”

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Description:

Follow these steps to reset the database for Veeam Endpoint in the event that it gets stuck on “starting backup”.

To Resolve:

  1. Run => services.msc => Stop the “Veeam Endpoint Backup Service”. If it won’t, open up an admin command prompt and type: sc query ex (service name). Note you can get this from the right clicking the service => Properties and copying the service name.

  2. Open task manager and get the PID of the process that cooresponds to the service name. type: taskkill /pid (pid number) /f

  3. It’s much easier to do this with powershell. For example, with print spooler you can do:

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    get-service | ? { $_.DisplayName -like "*print*" }
    
    Status   Name               DisplayName
    ------   ----               -----------
    Stopped  PrintNotify        Printer Extensions and Notifications
    Stopped  PrintWorkflowUs... PrintWorkflow_6dc45
    Running  Spooler            Print Spooler
    
    $ServicePID = (get-wmiobject win32_service | where { $_.name -eq 'spooler'}).processID
    Stop-Process $ServicePID -Force
    
  4. Run => regedit => Navigate to: HKEY\_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup
    • Create the following key if it is not there:
    • Name = RecreateDatabase
    • Type = DWORD (32 bit)
    • Value = 1
  5. Start the Veeam Backup Service from step 1. The key recreates the database, so it may take a while.

  6. After it starts, stop it again. Verify that the key changes from 1 to 0.

  7. Now just start it again, it should be asking you to configure your “first” backup since it’s a new database.

References:

“How to manually reset your Veeam Endpoint Backup FREE database”

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