Veeam Endpoint Stuck On “Backing Up”

Description:

Follow these steps to reset the database for Veeam Endpoint in the event that it gets stuck on “starting backup”.

To Resolve:

1. Run => services.msc => Stop the “Veeam Endpoint Backup Service”. If it won’t, open up an admin command prompt and type: sc query ex (service name). Note you can get this from the right clicking the service => Properties and copying the service name.

2. Open task manager and get the PID of the process that cooresponds to the service name. type: taskkill /pid (pid number) /f

3. It’s much easier to do this with powershell. For example, with print spooler you can do:

   get-service | ? { $_.DisplayName -like "*print*" }
   
   Status   Name               DisplayName
   ------   ----               -----------
   Stopped  PrintNotify        Printer Extensions and Notifications
   Stopped  PrintWorkflowUs... PrintWorkflow_6dc45
   Running  Spooler            Print Spooler
   
   $ServicePID = (get-wmiobject win32_service | where { $_.name -eq 'spooler'}).processID
   Stop-Process $ServicePID -Force
   

4. Run => regedit => Navigate to: HKEY\_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup
   • Create the following key if it is not there:
   • Name = RecreateDatabase
   • Type = DWORD (32 bit)
   • Value = 1

5. Start the Veeam Backup Service from step 1. The key recreates the database, so it may take a while.

6. After it starts, stop it again. Verify that the key changes from 1 to 0.

7. Now just start it again, it should be asking you to configure your “first” backup since it’s a new database.

References:

“How to manually reset your Veeam Endpoint Backup FREE database”