PS: Link To Helpdesk

1 minute read

Description:

As part of my initial install script, I like to put a link to our helpdesk on the user’s desktop. Like many systems, the API for our helpdesk system allows you to manipulate URLs for ticket submissions so I just used Powershell to create a link on the user’s desktop for submitting new tickets.

To Resolve:

  1. Tweak this code in your scripts to set links for users:

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    # Send Helpdesk link to Desktop
    # Feel free to omit this code, but it works great with web API's as you just insert
    # User names into the URL to create a custom form the user can click on to submit a ticket. YMMV.
    
    $fname = read-host "enter the first name of the user"
    $lname = read-host "enter the last name of the user"
    
    $string = 'http://helpdeskexample.com/Helpdesk/Tickets/New/?name=' `
    + $fname + '%20' + $lname + '&userName=' + $fname + $lname `
    + '&email=' `
    + $fname + $lname + '@yourdomain.com'
    
    $TargetFile = "$string"
    $ShortcutFile = "$env:userprofile\Desktop\Helpdesk.url"
    $WScriptShell = New-Object -ComObject WScript.Shell
    $Shortcut = $WScriptShell.CreateShortcut($ShortcutFile)
    $Shortcut.TargetPath = $TargetFile
    $Shortcut.Save()
    
  2. Source is maintained under gwMisc

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