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Follow these steps if you get an error “Word Cannot open the document: User does not have access privileges”

To Resolve:

  1. Check Windows Explorer and you will see padlock icons on the files, this means the files are individually encrypted using EFS

    img class=”alignnone size-full wp-image-5528” src=”https://automationadmin.com/assets/images/uploads/2018/08/efs-3.png” alt=”” width=”314” height=”342” srcset=”https://automationadmin.com/assets/images/uploads/2018/08/efs-3.png 314w, https://automationadmin.com/assets/images/uploads/2018/08/efs-3-275x300.png 275w” sizes=”(max-width: 314px) 100vw, 314px” />

    • You can see this in the parent folder’s properties:

  2. You will need to uncheck the box and follow the prompts for un-encrypting the data. You may not find this as often anymore and most people moved on Bitlocker.