W10 Failed To Boot Due To Updates

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Description:

Reboot the computer and select the boot once option (usually F12 on Dell systems) and get to the Safe Mode with Command Prompt option. If you can’t get there, just use a Windows install disc and during the setup choose the option to repair a current installation. We had to do this for a couple W10 machines after a recent update.

To Resolve:

  1. After the Command Prompt launches, run the following to load the software registry hive:

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    reg load hklm\temp <drive letter for windows directory>\windows\system32\config\software
    Example: reg load hklm\temp c:\windows\system32\config\software
    
  2. Run the following command to delete the SessionsPending registry key. If the registry value does not exist, proceed to the next step.

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    reg delete "HKLM\temp\Microsoft\Windows\CurrentVersion\Component Based Servicing\SessionsPending" /v Exclusive
    
  3. Run the following to unload the registry:

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    reg unload HKLM\temp
    
  4. Run the following command, which will list all pending updates:

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    dism.exe /image:<drive letter for windows directory> /Get-Packages
    Example: dism.exe /image:c:\ /Get-Packages
    
  5. Run the following command for each packages where “State = Install Pending”:

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    dism.exe /image:<drive letter for windows directory> /remove-package /packagename:<package name>
    Example: dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix_Wrapper~31bf3856ad365e35~amd64~~15063.674.1.8
    dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad365e35~amd64~~15063.674.1.8
    

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